I ditched AAA the first time my old rig got stranded roadside.
How To Lose Business 101
I had a blown radiator & AAA was quite happy to tow away the truck...leaving the trailer & Solo behind in the dark on a bitter November night in Greensboro. Obviously, they had no concept of what was important to me. They could have set that POS truck on fire for all I cared, as what mattered to me was standing in the trailer behind it. I hung up the phone in fury & tore up my membership card.
We Have A Winner!
Then I found US Rider, a roadside assistance plan designed for traveling horse owners. This morning is a clear demonstration of why I love them.
Call #1 (8:20 am): They answer the phone: "US Rider, are you and your horses safe?"
"Yes, ma'am." I love that these are the first words every time I call. I then explain that I need a wrecker for my truck, which was sitting at the end of my driveway in the pouring...ice pellets. Yeah.
The rep took my member number, pulled up my address & asked where I wanted it towed. I didn't even have to give her the business address, as soon as I said the name of the shop, she had it at her fingertips. She promised to call me back in five minutes with wrecker information.
Call #2 (8:30 am): Rep informs me that tow truck should be there in 30-45 minutes. No worries by me, I am at home. She will call back later to check on progress.
Call #3 (9:40 am): An hour has passed. Rep: "Has the wrecker has arrived?" Me: "Nope." Rep: "Oh no! I'll go check on it."
Call #4 (9:50 am): Rep: "The wrecker will arrive in ten minutes," and she will check on me then.
Call #5 (10:10 am): Me: "It's here!!" and we loaded up my truck & headed to the shop.
Boiling It Down
That's FIVE PHONE CALLS, making sure I was safe & informed over the course of two hours. Eat that, AAA. The wreckers are contractors, so timing is beyond US Rider's control, but they made sure I was taken care of as soon as possible. Had I needed a vet or a spot for a horse to sleep or an alternate truck/trailer, they would have provided it. That is why I don't mind writing the check, because when I need it, that kind of service is priceless.
THANK YOU, USRIDER.
How To Lose Business 101
I had a blown radiator & AAA was quite happy to tow away the truck...leaving the trailer & Solo behind in the dark on a bitter November night in Greensboro. Obviously, they had no concept of what was important to me. They could have set that POS truck on fire for all I cared, as what mattered to me was standing in the trailer behind it. I hung up the phone in fury & tore up my membership card.
We Have A Winner!
Then I found US Rider, a roadside assistance plan designed for traveling horse owners. This morning is a clear demonstration of why I love them.
Call #1 (8:20 am): They answer the phone: "US Rider, are you and your horses safe?"
"Yes, ma'am." I love that these are the first words every time I call. I then explain that I need a wrecker for my truck, which was sitting at the end of my driveway in the pouring...ice pellets. Yeah.
The rep took my member number, pulled up my address & asked where I wanted it towed. I didn't even have to give her the business address, as soon as I said the name of the shop, she had it at her fingertips. She promised to call me back in five minutes with wrecker information.
Call #2 (8:30 am): Rep informs me that tow truck should be there in 30-45 minutes. No worries by me, I am at home. She will call back later to check on progress.
Call #3 (9:40 am): An hour has passed. Rep: "Has the wrecker has arrived?" Me: "Nope." Rep: "Oh no! I'll go check on it."
Call #4 (9:50 am): Rep: "The wrecker will arrive in ten minutes," and she will check on me then.
Call #5 (10:10 am): Me: "It's here!!" and we loaded up my truck & headed to the shop.
Boiling It Down
That's FIVE PHONE CALLS, making sure I was safe & informed over the course of two hours. Eat that, AAA. The wreckers are contractors, so timing is beyond US Rider's control, but they made sure I was taken care of as soon as possible. Had I needed a vet or a spot for a horse to sleep or an alternate truck/trailer, they would have provided it. That is why I don't mind writing the check, because when I need it, that kind of service is priceless.
THANK YOU, USRIDER.